Frequently Asked Questions

We strive to give you the highest level of customer service. Please peruse our FAQs.
Do you have a size guide or fit instructions?

Click here to view our Fit and Sizing guide. If you need additional assistance with sizing, please contact us. We’re happy to assist and want to make sure you find the right pair for you!

How do I care for my shoes?

Please refer to our Shoe Care Guide for details on how to take care of your shoes.

What sizes and widths are available?

We offer US sizes 5.5-11. All of our shoes come in a Medium width with Wide width available on select styles. There is a link to a Fit and Sizing Info chart on each product’s page with additional instructions on sizing, as well as guidance on width and how to measure your feet.

Do you offer shoes for wider feet?

We offer Medium width for all of our styles, with Wide available on a few select styles. Many of our styles have adjustable features (buckles or straps) to provide a better fit for narrower or wider feet. When browsing, filter by width to see what is available.

Do your shoes offer support?

Our shoes offer heel-to-toe shock absorbent memory foam. Select styles feature removable insoles to accommodate orthotic inserts (inserts not included and must be purchased separately). Our ergonomic footbed and cushioned arch support is flexible and contours to the foot as it is worn, creating an individually unique fit over time. The amount of support your foot requires may vary and depends on your individual anatomy.

What materials are your shoes made from?

We select the highest quality materials available and combine them with artisan craftsmanship to create shoes that are not only comfortable but also luxurious, breathable, and lightweight. We use materials such as genuine leather, nappa leather, flexible rubber with shock absorbent qualities, easy on and off hook and loop closures, and suede. By not using any top finishes or coating on our interior lining, we ensure breathability and help the leather retain its soft hand/feel.

The model/color/size I want isn’t available, what can I do?

The widths and sizes on the site are what is currently available for purchase. If a particular size or color is not shown, it is either sold out or not offered at that time. Please check back with our website regularly to see if your style has been restocked. When browsing, filter by size or width to see what is available.

Are the colors of the shoes displayed accurately on the website?

We do our best to portray our shoes as accurately as possible in our photography. Despite these efforts, discrepancies can still occur and can be due to a number of factors such as your monitor’s display settings and individual perception of color. Should you have any questions about shoe color, please contact us.

How often do you add new styles?

New arrivals come in seasonally. Sign up for our email list or text SHOES to 1-833-987-4580 to sign up for text message alerts and be notified of new arrivals.

Do the shoes come with a warranty?

We guarantee against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify.

Can I get a printed catalog?

A printed catalog is not available. Our current collection can be viewed online.

Is your site secure?

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

My credit card was declined, what can I do?

In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct your credit card will be declined.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept cash, checks or any other form of payment.

Privacy Policy
The information we collect may be used in the following ways:
  • Deliver merchandise and services that you purchase online
  • Confirm orders you place
  • Prevent fraud and bill you for your purchases
  • Answer your customer service inquiries or requests
  • Comply with valid legal procedures, requirements, regulations or statutes
We do not share your information with any other outside companies.
We do not store your credit card information.
There is a problem with my order.

Please go to Customer Service and fill out a Customer Service ticket. OR call us at 1-844-326-4748. Our business hours are M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP many times after hours.

Domestic Shipping
  • Free shipping via UPS SurePost within the 48 contiguous States only.
  • Shipping rates apply for Alaska and Hawaii through UPS only.
  • Orders placed in the US will only accept US credit cards with US billing addresses.
  • We do not ship outside of the US if the order is placed in the US. See "International Orders" section below.

UPS shipping estimate map

International Orders
  • We partner with iGlobal, a global e-commerce provider, to offer international shopping.
  • iGlobal allows prices to be displayed in the appropriate currency and will provide a final total at checkout.
  • Click on the flag at the bottom of our website and select the country you would like the order delivered to.
  • Promotional codes are not valid on international orders.
When will my order ship?

Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day.

How much does shipping cost?

Shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.

How do you ship?

We ship exclusively via UPS for domestic orders and via iGlobal for international orders.

How do I track my order?

Your shipping confirmation email will contain a link to track your shipment. This link will include carrier details such as the tracking number. If you do not see this email in your inbox, make sure to check your spam or junk folders.

How does UPS Surepost® shipping work?

SurePost® is a UPS service that allows for more flexibility in delivery, where UPS transports the package as close to the final destination as possible. In some cases, they are able to make direct delivery. However, if the destination is not accessible, not serviceable by UPS or not convenient on the UPS driver's daily route, it will be tendered to USPS to coordinate final delivery to you.

UPS SurePost shipping working graphic

How to track UPS Surepost®

Your order will start off as a UPS parcel. Your shipping confirmation email will contain a UPS tracking number for your order (that starts with “1Z”). If UPS makes the delivery, this is the tracking number you use to track your order. If the package is handed off to USPS for final delivery, your UPS tracking page will contain an additional USPS tracking number (titled “Postal service tracking ID”) See below.

UPS SurePost tracking details


You have 30 days from the time you receive your items to decide if they are right for you. We suggest promptly (within 1 week) trying on shoes indoors and on a carpeted area, taking care not to step on dirty surfaces. Try them on in the evening (feet tend to swell throughout the day depending on your activity level) for proper fit and comfort level. You may return your merchandise in the original packaging for any reason as long as the original purchase was made on and the shoes are UNWORN. We will not accept items that show signs of being worn. Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.

Please Note: We cannot process returns for purchases through other retailers.

Final Sale Items:  We are unable to accept returns on any items marked as Final Sale

L`Amour Des Pieds guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify.


We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.

How to make a Return

Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form.
Step Three: For domestic returns click the following link to print a UPS Return Label:

Step Four: Affix the prepaid label to the outside of your box and ship via UPS. A $7.95 per order fee will be deducted from your refund for postage back to the warehouse.

If you choose to use an alternate carrier, mail to the following address:
J.Renee Group Returns
1445 Bradley Lane, Suite 105
Carrollton, Texas 75007

Please note: Return shipping costs are the customer's responsibility if an alternate carrier is used. We cannot accept C.O.D. packages. We recommend that you send your return via insured parcel post or other traceable method. L`Amour Des Pieds is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.

International returns (orders placed outside of the U.S.) are not eligible for a refund on taxes, shipping, or any additional fees.

Do you offer sales and deals?

Sign up for our email list to be notified of upcoming events and offers. We occasionally do special promotions such as early sales event access for past purchasers, as well as “save the date” reminders before major sales events. Before using any promotional code, be sure to check our terms and conditions for specific guidelines and restrictions.

How often do you add new markdowns?

We do not have a specific markdown schedule, but we encourage you to check the site regularly to see if your favorites have been recently marked down.

Final Sale items

For products designated “Final Sale”, returns and exchanges are not eligible.

Promotional Codes and Discounts

Before using any promotion, be sure to check our terms and conditions for specific guidelines and restrictions. Valid promo codes must be applied at checkout to receive discount. Promo codes cannot be combined. Online offers have no cash value and are not redeemable for cash. Promo codes cannot be applied retroactively after purchase. Credit is not issued for promo codes that were not applied at checkout. If you are having difficulty applying a promo code, please contact us. Our phone agents are available M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP after these hours. Please do not submit multiple tickets as that may delay a response. Promotional pricing during sales events is valid only during those events and may not be applied towards past or future purchases.

My question wasn't answered here!

If you have any other questions regarding our website please go to Customer Service and fill out a Customer Service Ticket.